Putting a face to a voice

Loz Spencer works as part of the customer service team at Bromford where, as well as dealing with customers getting in touch about repairs and rent payments, they often receive calls from customers who simply need someone to talk to. They hear heart-breaking stories from people living with mental ill health but, being on the end of a phone line, they never get the chance to put a face to a voice. Loz, Nettie and Jackie So, in the run up to this year’s Mental Health Awareness Week, Loz, Nettie Manning and Jackie Ricketts decided to do something to get the team out of the office, and allow them to meet up with some of the customers they often speak to on the phones. But we’re not just talking a cup of coffee and a chat here. Oh no, Loz and the team had something far more energetic in mind. Having spoken to a customer who had told them how gardening really helped his mental health, a germ of an idea was born. They began planning their very own Garden SOS projects and chose two Bromford MyPlace schemes to carry out the makeovers. Here Loz takes up the story. “MyPlace offers people with mental ill health somewhere safe and secure to live for as long as they need to. We get quite a few calls from customers living in our MyPlace schemes and all of the team have gotten to know a lot about them and their lives, so it seemed the obvious choice for us to go to Mallow Court and Wood Hayes Place (both in Wolverhampton). But first we had to raise some money. “Colleagues and local businesses were very generous with [...]